CareDesks®
Frequently Asked Questions
Find answers below to the most common questions about CareDesks’ AI receptionist and services. If you need more information, please contact our support team.
Our FAQ provides insights on compliance, integrations, account management, and technical details to assist your clinic or healthcare practice.
What is CareDesks?
CareDesks provides AI-powered call handling and virtual receptionist technology designed to help dental and healthcare practices manage inbound calls more efficiently.
How does the AI receptionist work?
The AI receptionist answers incoming calls, gathers information based on your configuration, routes calls appropriately, and provides summaries or transcripts to your team.
Can I control how the AI handles calls?
Yes. Each practice can configure call flows, responses, and routing rules based on their operational needs.
What is CareDesks?
CareDesks provides AI-powered call handling and virtual receptionist technology designed to help dental and healthcare practices manage inbound calls more efficiently.
How does the AI receptionist work?
The AI receptionist answers incoming calls, gathers information based on your configuration, routes calls appropriately, and provides summaries or transcripts to your team.
Can I control how the AI handles calls?
Yes. Each practice can configure call flows, responses, and routing rules based on their operational needs.
Are calls recorded or transcribed?
Depending on your configuration, calls may be recorded or transcribed to provide summaries, quality monitoring, and system improvement. You are responsible for obtaining any required patient or caller consent.
Is CareDesks HIPAA compliant?
CareDesks provides technology services to healthcare practices. Compliance obligations, including HIPAA requirements, depend on how the Services are configured and used by each clinic.
Do you store patient payment information?
No. CareDesks does not store full payment card details. Payments are processed securely through third-party payment providers.
Are calls recorded or transcribed?
Depending on your configuration, calls may be recorded or transcribed to provide summaries, quality monitoring, and system improvement. You are responsible for obtaining any required patient or caller consent.
Is CareDesks HIPAA compliant?
CareDesks provides technology services to healthcare practices. Compliance obligations, including HIPAA requirements, depend on how the Services are configured and used by each clinic.
Do you store patient payment information?
No. CareDesks does not store full payment card details. Payments are processed securely through third-party payment providers.
Can CareDesks integrate with my existing systems?
Integrations may be available depending on your setup and service plan. Please book a demo to discuss your specific needs.
What happens if I want to cancel the service?
You can cancel your subscription according to our Refund and Cancellation Policy. Access typically continues until the end of the billing period.
Is there a contract or long-term commitment?
CareDesks is offered on a subscription basis. Long-term commitments are not required unless specified in a custom agreement.
Can CareDesks integrate with my existing systems?
Integrations may be available depending on your setup and service plan. Please book a demo to discuss your specific needs.
What happens if I want to cancel the service?
You can cancel your subscription according to our Refund and Cancellation Policy. Access typically continues until the end of the billing period.
Is there a contract or long-term commitment?
CareDesks is offered on a subscription basis. Long-term commitments are not required unless specified in a custom agreement.
How do I get started?
Simply book a demo through our website. Our team will review your needs and help you get configured.
Who owns the call data?
Call data is processed on behalf of the clinic. Clinics retain control over how their data is used for their operations.
How do I contact support?
You can reach our support team anytime at support@caredesks.com.
How do I get started?
Simply book a demo through our website. Our team will review your needs and help you get configured.
Who owns the call data?
Call data is processed on behalf of the clinic. Clinics retain control over how their data is used for their operations.
How do I contact support?
You can reach our support team anytime at support@caredesks.com.
What support options are available?
Our dedicated team offers email and phone support for all customers, along with an online resource library for self-service help.
How does CareDesks protect my data?
We use strong encryption for data in transit and at rest and enforce strict access controls. Security is regularly reviewed and tested.
Can I customize user permissions?
Yes. Admin users can set and manage permissions for staff on your CareDesks dashboard.
What support options are available?
Our dedicated team offers email and phone support for all customers, along with an online resource library for self-service help.
How does CareDesks protect my data?
We use strong encryption for data in transit and at rest and enforce strict access controls. Security is regularly reviewed and tested.
Can I customize user permissions?
Yes. Admin users can set and manage permissions for staff on your CareDesks dashboard.
Can the AI provide multi-language support?
Yes, CareDesks currently supports multiple languages for both callers and staff communication, depending on your configuration.
How quickly can I deploy CareDesks in my clinic?
Most clinics can deploy CareDesks in under one week after initial configuration and training.
Does CareDesks offer analytics or reporting?
Yes, usage analytics and reports are available in your account dashboard to help optimize call handling and staff performance.
Can the AI provide multi-language support?
Yes, CareDesks currently supports multiple languages for both callers and staff communication, depending on your configuration.
How quickly can I deploy CareDesks in my clinic?
Most clinics can deploy CareDesks in under one week after initial configuration and training.
Does CareDesks offer analytics or reporting?
Yes, usage analytics and reports are available in your account dashboard to help optimize call handling and staff performance.