Privacy Policy

Last updated: January 20, 2026

This Privacy Policy explains how Care Desks Solutions Limited Liability Company (“CareDesks,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit https://caredesks.com (the “Website”) or use our services, applications, software, and related products (collectively, the “Services”).
By accessing or using the Website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of information as described herein.

1. Scope of This Privacy Policy This Privacy Policy applies to: Visitors to our Website Prospective customers who communicate with us Business customers (such as dental clinics) and their authorized users who use our Services Important Notice for Patients CareDesks provides technology services to healthcare practices. Any information collected during calls or interactions is collected on behalf of the clinic and pursuant to the clinic’s instructions and configurations. CareDesks does not control how clinics use such information for their operations. Patients should contact the clinic directly regarding questions, requests, or concerns about their personal information.

2. Information We Collect We collect information in a limited and purposeful manner, as described below.
A. Information You Provide Voluntarily We may collect information you choose to provide, including: Name, email address, and phone number Business name, business address, and professional role Communications sent to us (such as inquiries or support requests) Billing and subscription information
Note: Payment transactions are processed by third-party payment processors. CareDesks does not store full payment card numbers or sensitive payment credentials.
B. Information Processed Through the Services Depending on customer configuration and usage, we may process: Call metadata (such as call date, time, duration, routing events, and outcomes) Caller phone numbers Call recordings, call transcripts, and call summaries Appointment requests or intake information captured during calls Call recordings and related data may be used to provide the Services, ensure service quality, support troubleshooting, and improve system performance.
C. Website and Device Information When you visit the Website, we may automatically collect: IP address and general location data Browser type, operating system, and device identifiers Pages viewed, access times, and referring URLs Diagnostic, performance, and log data This information helps us operate, secure, and improve the Website.

3. Use of Artificial Intelligence and Automation Our Services may utilize artificial intelligence and automated systems to transcribe, summarize, analyze, and route calls based on customer configuration. These systems operate under predefined rules and customer instructions and are designed to support business operations and efficiency. Automated outputs are generated to assist users and do not constitute professional, legal, or medical advice.

4. How We Use Information We use collected information for the following purposes: To provide, operate, and maintain the Services To improve system performance, reliability, and quality To communicate with customers regarding accounts, updates, and support To process payments and manage subscriptions To monitor usage, prevent fraud, and protect system security To comply with applicable legal, regulatory, and contractual obligations We limit data use to purposes consistent with this Privacy Policy.

5. How We Share Information We may share information only as described below:
A. Service Providers We work with third-party service providers for functions such as cloud hosting, telephony, artificial intelligence processing, analytics, customer support tools, and payment processing. These providers process information on our behalf under contractual obligations designed to protect confidentiality and security.
B. Legal and Safety Requirements We may disclose information if required to comply with applicable laws, legal processes, or governmental requests, or to protect the rights, safety, and security of CareDesks, our customers, or others.
C. Business Transfers If CareDesks is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
D. Customer Instructions We may share information when a customer directs us to integrate with third-party systems or to deliver outputs (such as call summaries or reports) to designated recipients. CareDesks does not sell personal information. 6. Data Retention We retain information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on customer configuration, contractual requirements, and applicable laws.

7. Data Security We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. Cookies and Analytics We may use cookies and similar technologies to: Enable core Website functionality Understand Website usage and improve performance Detect and prevent fraud, abuse, or security incidents You may control cookies through your browser settings. Disabling cookies may affect certain Website features.

9. Your Rights and Choices Depending on your location and applicable law, you may have rights to access, correct, or request deletion of your personal information. Business customers and authorized users may submit requests by contacting us. Patients should contact the clinic directly regarding rights related to clinic operations and records.

10. Children’s Privacy The Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

11. International Data Transfers Information may be processed and stored in the United States or other jurisdictions where CareDesks or its service providers operate. By using the Website or Services, you consent to such processing and transfers.

12. Changes to This Privacy Policy We may update this Privacy Policy periodically. Updates will be posted on the Website with a revised “Last updated” date. Continued use of the Website or Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us If you have questions about this Privacy Policy or our data practices, please contact us at:
Care Desks Solutions Limited Liability Company
Address: 2809 West Royal Lane
Email: support@caredesks.com