Terms of Service
Last updated: January 20, 2026
These Terms of Service (“Terms”) govern your access to and use of the website located at https://caredesks.com (the “Website”) and the services, software, applications, and related products provided by Care Desks Solutions Limited Liability Company (“CareDesks,” “we,” “us,” or “our”) (collectively, the “Services”).
By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
1. Eligibility and Authority
You may use the Services only if:
You are at least 18 years of age, and
You have the legal authority to enter into a binding agreement on behalf of yourself or the business entity you represent.
The Services are intended for business use only. Use of the Services by patients or consumers directly is not permitted.
2. Account Registration and Security
To access certain features of the Services, you may be required to create an account.
You agree to:
Provide accurate, complete, and current information
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized access or security breach
You are responsible for all activities that occur under your account.
3. Description of the Services
CareDesks provides technology services designed to assist businesses, including healthcare practices, with call handling, call routing, transcription, summarization, and related workflow automation.
Important Healthcare Notice:
CareDesks acts as a technology service provider. Clinics control how the Services are configured and used. CareDesks does not provide medical advice and does not replace professional judgment.
4. Use of Artificial Intelligence and Automation
The Services may use artificial intelligence and automated systems to analyze, transcribe, summarize, and route calls based on customer configuration.
You acknowledge and agree that:
AI-generated outputs are automated and may not be error-free
You are responsible for reviewing and validating outputs before relying on them
The Services are provided as operational support tools, not professional advice
5. Call Recording and Legal Compliance
If call recording features are enabled, you are solely responsible for:
Obtaining all required consents and providing all legally required disclosures
Complying with applicable federal, state, and local call recording laws
CareDesks does not monitor or ensure your compliance with recording laws.
6. Subscriptions, Billing, and Payments
Certain Services are offered on a subscription basis.
Billing
Subscription fees are billed in advance on a recurring basis (monthly or as specified)
You authorize us or our payment processor to charge your selected payment method
Automatic Renewal
Subscriptions automatically renew unless canceled before the end of the current billing period.
Failed Payments
If a payment fails, we may suspend or terminate access until payment is resolved.
7. Cancellations and Refunds
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period.
Except where required by law, subscription fees are non-refundable.
Refund requests may be reviewed at our sole discretion.
8. Acceptable Use
You agree not to:
Use the Services for unlawful, deceptive, or harmful purposes
Interfere with or disrupt the Services or systems
Attempt to gain unauthorized access to accounts or data
Use the Services in violation of applicable laws or regulations
We reserve the right to suspend or terminate accounts that violate these Terms.
9. Intellectual Property
The Services, including all software, content, features, and functionality, are the exclusive property of CareDesks and its licensors.
You are granted a limited, non-exclusive, non-transferable right to use the Services during your subscription period.
10. Feedback
If you provide feedback, suggestions, or ideas regarding the Services, you grant CareDesks a perpetual, irrevocable, royalty-free right to use and incorporate such feedback without obligation.
11. Third-Party Services
The Services may integrate with or link to third-party services. CareDesks does not control and is not responsible for third-party services, content, or policies.
Your use of third-party services is subject to their respective terms.
12. Termination
We may suspend or terminate your access to the Services at any time if you breach these Terms or misuse the Services.
Upon termination:
Your right to use the Services will immediately cease
Outstanding fees remain payable
13. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREDESKS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR REQUIREMENTS.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREDESKS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES.
CARE DESKS’ TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO CAREDESKS IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
15. Indemnification
You agree to indemnify and hold harmless CareDesks from any claims, damages, liabilities, or expenses arising out of:
Your use of the Services
Your violation of these Terms
Your failure to comply with applicable laws