CareDesks®
Who CareDesks is built for
CareDesks is a fit for dental practices that want consistent call coverage and better call handling — especially during peak hours, lunch breaks, and after-hours.
Great fit for:
• Dental clinics receiving frequent inbound patient calls
• Practices that want to reduce missed calls and hold times
• Offices that want clearer visibility into call outcomes and call volume
• Teams that need after-hours, weekend, or overflow call coverage
• Practices that want a guided setup and ongoing optimization
Not a fit for:
• Clinics looking for outbound cold calling
• Practices wanting a “set it and forget it” tool with no oversight
• Non-healthcare businesses (for now)
How the sales & onboarding process works
We onboard each clinic in a structured way to ensure accuracy, quality, and a smooth patient experience.
Step 1 — Book a demo
See how CareDesks handles inbound calls and how clinics configure call flows. We’ll confirm your clinic goals and typical call types.
Step 2 — Practice assessment
We review your current call handling, office hours, common scenarios (new patient, hygiene, emergency, billing), and after-hours workflow.
Step 3 — Custom configuration
We configure your call flows based on your clinic’s instructions. This can include routing rules, office-hour logic, after-hours handling, and information capture preferences.
Step 4 — Go live & monitor
We connect CareDesks to your phone workflow, test internally, and go live. Your team can monitor call activity and outcomes through the dashboard.
How pricing works
CareDesks operates on a monthly subscription model.
Pricing is discussed during the demo and depends on call volume, clinic size, and required features.
No charges are made without explicit client approval.
What you get with CareDesks
CareDesks is designed to support your front desk team by ensuring every inbound call is handled consistently.
Included capabilities (based on plan/configuration):
• AI-powered inbound call answering
• Call routing logic (new patient, emergency, hygiene, billing, reschedules)
• Call metadata (time, duration, routing outcome)
• Optional call recording, transcription, and summaries (clinic-configurable)
• Dashboard visibility for call activity and outcomes
• Ongoing support for adjustments and optimization
Security & call handling
CareDesks is designed to support healthcare workflows and implements safeguards intended to protect information processed through the service.
Call recording and transcription features are optional and configurable by the clinic.
Clinics are responsible for providing any notices and obtaining any consents required by applicable call recording and communication laws.
CareDesks does not provide medical advice and operates based on clinic-configured workflows.
For more details, visit our Security & Compliance page.
No contracts
Flexible onboarding
Clear terms